Work Here

Regardless of open positions Sweet Pete's is always looking for good people. Whether you're new to cycling or hold multiple KOM's on Strava, as long as you love to ride and want to inspire others, we'd love to hear from you.

Forward CV's/resumes to jobs@sweetpetes.com or drop by any one of our 2 locations (our Trail Head location is now closed until spring 2018)

About Sweet Pete’s
We view our hiring of new staff as some the most important decisions we make and we like to do it a bit differently than most.  Of course bike experience is useful (and passion for cycling is a must), however, we look first and foremost for personality.  When you're in the market for a new bike, you've got a ton of options.  Being able to speak to someone who can truly find out your needs, relate to your concerns and find solutions is what separates Sweet Pete's from the rest. Our staff are friendly, honest, enthusiastic people who are completely empowered to ensure that every customer is satisfied with their experience every time.

Job Title: Assembly Mechanic
Reports to: Service Lead
Job Description:
 
New Bike Assembly = 90%
-Assembly Mechanic builds new bikes from the box for the sales floor, warehouse, and customer special orders.
- All bikes are assembled to the quality necessary for a customer to ride away on the bike.
- Each type of bike has a timestamp and it’s expected that following 2 weeks on the job all timestamps are met.
 
Assembly skills include but are not limited to;
- Installing front wheel
- Adjusting the derailleur’s
- Adjusting brakes, disc and rim
- Truing wheels
- Adjusting headset
- Adjusting hubs
- Aligning bars, and stem
- Ergonomic set-up
 
Miscellaneous Duties = 10% 
- On the spot repairs as needed, mostly including flat tube replacements
- Interacting and providing great customer service with customers on
the phone and in person
- Perform other duties as assigned by management, cleaning, organizing etc
Position is at 1204 Bloor St W. location but may require some shifts to be at 517 Bloor St W.
Both part-time and full-time positions available. Hours are flexible.
$14-$16 /hr depending on experience.

Job Title: Part-Time, On The Spot Mechanic
Reports to: Service Lead
Job Description:
 
Work Order Completion = 90%
- Perform the following services (in agreed upon timeframe)
- Ala carte services per service menu including but not limited to;
- Cable and housing replacement
- Adjust/repair derailleur’s
- Adjust/repair brakes
- Replace/repair shifters
- Replace chain, cassette, bar tape/grips
- Wheel true and dish
-Assembling new bikes from box
-Assisting Service Writer in booking repairs and helping with the service queue
- Inspect and assess frame and components for damage or replacement
- Communicate with customers regarding the timing of work order completion.
 
Miscellaneous Duties = 10%
- Interacting and providing great customer service with customers on
the phone and in person
- Perform other duties as assigned by management. Cleaning, organizing etc.
- Assisting Production Mechanic to complete work order tickets from the work
order queue in POS.
 
Job is at 1204 Bloor St W location.
Hours are 4pm-8pm Monday-Friday. $15-$16 /hr depending on experience.
Potential for hours to expend into weekends and/or longer days

Job Title: Sales
Reports to: Store Manager
Job Description:
 
Sales = 70%
- Sales Staff greets and engages with customers. Strike up conversations, listen to the customers’ needs and make product suggestions.
-Makes recommendations on additional products that would improve the quality of the customers’ rides.
-Asks for the sale.
 
Cleaning = 15%
-Retail is detail; downtime is spent dusting and polishing product
 
Merchandising = 10%
- Store Merchandising consists of but is not limited to product
placement, sorting, straightening, cleaning, pricing audit, and re-stocking.
 
Daily Task List = 5%
-The responsibilities of the daily task list are shared among all sales staff.
 
Miscellaneous Duties
- The Sales Staff will perform other duties as prescribed by
management as needed.
Shifts Available.
Full or Part Time at 517 and 1204 Bloor St locations.
Part Time Weeknight Evening at 1204 Bloor St W.
Weekends at 1204 Bloor St.
Part Time Evening at Trail Head, 4pm -8:30pm Tuesday, Wednesday, Friday
Weekends at Trail Head
$14-$16 /hr depending on experience.

Job title: Service Writer
Reports to: Service Lead
Job description:


Performing intake of customer bicycles for repair/maintenance

* Ascertains bicycle problems and services by listening to customer’s description of symptoms; clarifying the description of problems; conducting inspections; taking test rides; checking bicycle maintenance records; examining service schedules.
* Verifies warranty and service contract coverage by examining records and papers; explaining provisions and
* exclusions.
* Develops estimates by costing materials, supplies, and labour; calculating customer’s payment, including deductibles.
* Prepares work orders by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering work orders into a service database system.
* Maintains customer rapport by explaining estimates and expected return of bicycle; obtaining customer’s approval of estimates; obtaining and providing contact telephone numbers or email; answering questions and concerns.
* Maintains bicycle records by recording problems and corrective actions planned.
* Updates job knowledge by participating in educational opportunities such as industry and manufacturer training.
* Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring

opportunities to add value to job accomplishments.

On the spot repairs

* Performing minor repairs such as derailleur and brake adjustments, flat repair and other various quick fixes.

Miscellaneous duties

* Calls customers to remind them of upcoming service appointments
* Calls customers to remind them to pick-up bikes that have been serviced
* Tracks Service Center goals
* Keeps shop clean and organized bringing bikes to and from the warehouse
* Takes responsibility of maintaining work order database.

$14-$16 /hr depending on experience.