Hello friends of Sweet Pete’s,
-- 1204 Bloor St - the showroom is closed. The customer zone at the front of the store is for one person at a time and is for e-commerce 'curbside' pickups and service dropoffs. We're working towards a change so please check back regularly for updates.
-- 517 Bloor St -- shop is closed. There are mechanics working inside in an effort to service as many bikes as possible while maintaining appropriate social distancing. They are not equipped to sell at present. We're working to upgrade this location to having accessory sales soon - stay tuned!
-- All sales are being handled through our online store, www.sweetpetes.com. We are typically processing orders the same day they are received. That said, suppliers have been very slow due to volume, social distancing/staffing situations and delays from couriers and Canada Post. Shipping is free on orders over $100. Curbside pickup is, of course, free. PLEASE WAIT FOR CONFIRMATION THAT YOUR ORDER IS READY BEFORE COMING TO THE STORE! We offer a 30 Day Return Policy on most items we sell, including bicycles.
-- All sales support is being handled by phone, 416-533-4481, or by email at firstname.lastname@example.org. We are getting an overwhelming amount of phone calls and emails. We're doing our absolute best to answer all calls, voicemails and emails as promptly as possible. Please be patient as we are getting absolutely hammered by volume!
-- All bike service questions, requests, appointments are being handled FOR BOTH LOCATIONS through email@example.com. As we've expanded our service staff, wait times are improving but can still be a bit long -- everyone is wanting their bike serviced at the same time. This happens every spring and Covid 19 has done nothing to help the situation. We have a high standard to maintain and are doing our best to help as many people as possible as quickly as possible. We ask again for your patience!
-- We are not able to offer test rides at this time but expect this to change very soon. As we insist that the process be safe for both our customers and staff alike, we want to do this right and in accordance with Provincial and industry standards. Health and safety continue to be our top priority.